Delivery Information

Due to Covid-19 as with most companies, there are small delays with shipping/delivery. We are running on a very limited staff due to social distancing & having to work from home, but we are aiming to ship as quickly as we can but we are simply not able to ship at our usual speed. There is unusually high demand at the moment which has caused delays with the UK skate shop suppliers. 

We would like to thank every one of our customers for their support during this crisis. The pandemic is affecting due dates of stock, some items due dates are subject to change in order to keep up with the demand.

 

Delivery is free on all orders over £85 to a UK Mainland address.  You may also collect your order from our store located at 

 

Unit 71/72 RollaDome All Skate,

Queensmere Observatory Shopping Centre,

High St, Slough SL1 1LN

We aim to dispatch orders as soon as possible. All orders placed after 5pm Friday and through weekends or bank holidays will be processed on the next working day, stock dependent. We will always let you know if we are waiting for a product to come in. All our parcels are packed & wrapped with utmost care & attention. We can not be held responsible & accept no responsibility for damage to packaging caused during transit.

 
 
 

Returns/Cancellations Information

RETURNS

 

We hope that you will be very happy with your purchase from RollaDome AllSkate Shop.  If however, you do wish to return an item to us then please complete the online returns form here

We would ask that if you require a refund or an exchange then you send back the products as soon as possible, unused and in their original packaging.  Any damaged or used goods cannot be refunded. 

As soon as we receive your package we will organise for a refund to be made to you using the same method as you used to pay originally, the refund will include any delivery charges that you paid when ordering.  If you require an exchange to be sent out to you we will organise this as quickly as possible.

If the returned product is found to have a manufacturing fault or if we at RollaDome AllSkate Shop have sent out the wrong product to you then we will also reimburse you for the delivery costs that you will incur sending it back to us up to the equivalent of a Royal Mail standard parcel cost.  Please advise us within 24 hours of receiving your order if your delivery has been damaged in some way or there is something missing, we can then arrange for the best solution whether that be an exchange, refund or additional item to be sent out to you.  Please advise us by email within the 24 hour period  - shop@rolladome.org.uk

This does not affect your statutory rights.

All items to be returned to us at:

RollaDome AllSkate Shop

Unit 71/72 RollaDome All Skate, 

Queensmere Observatory Shopping Centre, 

High St, Slough SL1 1LN

 

TO CANCEL YOUR ORDER
You have the legal right to cancel your order with us. 

If you wish to cancel then please email us at  shop@rolladome.org.uk or call 0208 838 1117 and give us all the order details.  We will then cancel your order immediately and issue you with a full refund as long as your order has not yet been delivered.  If you have received your order and would like to return it to us then please see our Returns section for details of how to do this.

 

BACKORDERS

Our website will make it very clear at the time of order if we have the item in stock and readily available to send out to you.  If we do not have it in stock you will be given clear information as to the approximate time to get this item ordered in for you.  If you then continue to place your order you will be asked for payment of this item and we will then place that order with our supplier.  Your normal cancellation of order rights apply, please see the information above.

 

SPECIAL ORDER/BESPOKE PRODUCTS

We are able to create your ‘perfect skate’ by bringing together various items shown on our website to give you a bespoke product.  In order to create this product for you we would ask that you contact us by email shop@rolladome.org.uk  or telephone 07990503826 and we will be only too happy to organise this for you.  Please be aware that if you place a ‘special order’ with us then we will be unable to issue you with a refund or exchange unless the item is faulty.  We are unable to accept cancellations for these orders unless within 48 hours of the order being placed.  We will make this clear to you when you place your order with us.




 

Privacy Policy

RollaDome AllSkate Shop – PRIVACY POLICY

Thank you for visiting our website. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this website only. If you link to other websites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example, to add you to one of our mailing lists.

 

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud that has already taken place. The information is not provided to these companies for marketing purposes.

 

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt-out of further mailings.

 

Privacy Contact Information - If you have any questions, concerns or comments about our privacy policy you may contact us using the following information:

Email : shop@rolladome.org.uk

Tel : 0208 838 1117


 

Terms & Conditions

 

TERMS AND CONDITIONS OF USE

Welcome to our website.

 

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern RollaDome AllSkate Shop’s relationship with you in relation to this website. The term ‘company’ or ‘us’ or ‘we’ refers to the owner of this website. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

 

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• You may not create a link to this website from another website or document without prior written consent from RollaDome AllSkate Shop.

• RollaDome AllSkate Shop reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order there will be no charge to yourself.

• Your use of this website and any dispute arising out of such use of the website is subject to English Law. All terms shall be governed by and interpreted in accordance with the laws of England and Wales.

• Downloading pictures from RollaDome AllSkate Shop website is prohibited.

• By accepting these terms & conditions you have made yourself aware that particular attention is drawn to the fact that we cannot accept returns for any special order or customised products unless the product is found to be faulty.

SPECIAL ORDER/BESPOKE PRODUCTS

We are able to create your ‘perfect skate’ by bringing together various items shown on our website to give you a bespoke product.  In order to create this product for you we would ask that you contact us by email shop@rolladome.org.uk  or telephone 0208 838 1117 and we will be only too happy to organise this for you.  Please be aware that if you place a ‘special order’ with us then we will be unable to issue you with a refund or exchange unless the item is faulty.  We are unable to accept cancellations for these orders unless within 48 hours of the order being placed.  We will make this clear to you when you place your order with us.